Account and problems

• If you signed up with Google, use the Google button rather than a password — there may not be a password on the account at all.
• If you signed up with an email address, use Forgot password. The reset arrives by email.
• Check the address you are typing. An account made with one address cannot be reached from another.

• On iPhone: open the site in Safari, press Share, then Add to Home Screen.
• On Android: open it in Chrome, then Install app or Add to Home screen from the browser menu.

It then runs full screen with its own icon, and stays signed in between visits.

Video is converted after it arrives so it plays on every device, and that takes a few minutes for a long clip. Until it finishes the card says it is converting.

If it is still not playing well after that, it is worth checking the file size against the limit and trying a re-export. If a re-upload does not fix it, send us the link.

Notification preferences sit in your profile settings, split by what they are about. Every marketing email also carries an unsubscribe link.

• Public: your name, photo, bio, tags, demos, posts, events, and the city line.
• Private: your email address, your postal code and its coordinates, your view counts, and your payout details.
• Yours alone: saved items, playlists, and anything in My Hub.

Deleting an account removes it and the content on it. Anything anybody bought from you is handled separately so buyers do not lose what they paid for.

Say what you were trying to do, what happened instead, and the link to the thing it happened on. That is usually enough for us to reproduce it without a second round of questions.